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Research Results
Recently, a formal independent customer attitude research study was commissioned by D&S Manufacturing. The following represents a sampling of the results.
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Based on a scale of 1 to 5, with 5 being Excellent, D&Ss Sales personnel received a rating of 4.74 in Knowledge of capabilities.
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Utilizing a scale of 1 to 5, with 5 being Excellent, customers awarded D&Ss Sales personnel a score of 4.38 for Creative problem solving.
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Based on a scale of 1 to 5, with 5 being Excellent, D&Ss Sales personnel received a rating of 4.27 for Technical assistance.
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Utilizing a scale of 1 to 5, with 5 being Excellent, participants awarded D&Ss Customer Service personnel a rating of 4.63 for Knowledge of capabilities.
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Based on a scale of 1 to 5, with 5 being Excellent, D&Ss Engineering garnered an overall rating of 4.46.
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D&S received an overall Quality rating of 4.36 on a 1 to 5 scale, with 5 being Excellent.
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Competitive pricing, Customer service, Knowledgeable employees, Prompt responsiveness and Quality were all cited as the companys greatest advantages over competitors.
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When compared directly to specific competitors, D&S was consistently rated Better in the areas of Large part capabilities, Quotation turnaround time and Customer service.
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